At Northwood Florist, we are committed to providing the freshest flowers in Northwood and delivering outstanding service to our valued customers. As a trusted local florist, we serve households and businesses throughout the area with beautiful, hand-selected blooms – guaranteed fresh upon delivery.
We take great care in preparing and handling your floral arrangements. If your flowers or gifts are damaged upon arrival, please let us know immediately. We kindly ask that you report any damage within 24 hours of delivery and retain the original packaging and arrangement for verification purposes. Our team will promptly assess the issue and offer a suitable solution in line with our commitment to quality.
Our fresh flowers guarantee means your bouquet should stay vibrant and beautiful for a minimum of five days, provided they are cared for according to our flower care instructions. If your flowers do not meet this standard within the freshness window, please contact us. We may request a photo of the arrangement to help us understand and resolve the issue efficiently.
Should your order fall short of our freshness standards or arrive damaged, we offer the following options:
Our priority is your satisfaction, and we aim to resolve all issues as smoothly as possible. No matter the option chosen, please provide your order details and, if possible, supporting evidence such as photos or a written description.
We value your feedback and always strive to improve. If you have a complaint about our service or an order received, please reach out to us within 48 hours of the incident. Our dedicated team will review your complaint carefully, working closely with you to provide a timely and fair resolution. For best results, include your order reference, a brief description of the issue, and any supporting images.
As a trusted Northwood florist proudly serving local households and businesses, we stand behind every order with our fresh flowers guarantee and commitment to excellent customer care. Thank you for choosing Northwood Florist for your floral needs. If you have questions about our returns, refunds, or complaints policy, please do not hesitate to get in touch. We are here to help, ensuring every experience with us is a positive one.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
