Welcome to the Northwood Florist website. These Terms & Conditions apply to all purchases and orders made through our online flower delivery service in Northwood and its surrounding areas. By placing an order, you agree to these terms, which govern your relationship with Northwood Florist when using our website and services. Please read them carefully before making a purchase. If you do not accept these terms, you should not use our online store.
Throughout these Terms & Conditions, the following definitions apply:
To make the process of ordering flowers online in Northwood as smooth as possible, please follow these steps:
Should we be unable to fulfil any part of your order, we will notify you as soon as possible and offer an alternative or refund.
All prices for products and delivery shown on the website are inclusive of applicable UK VAT where relevant. Prices and product availability are subject to change. Payment must be made in full at the time the order is placed.
We accept the following forms of payment:
All transactions are processed through secure payment gateways. Your payment information is handled in accordance with UK data protection legislation and our Privacy Policy.
In the event of a pricing or payment error, we reserve the right to refuse or cancel your order and will process a refund accordingly if payment has already been taken.
Northwood Florist offers delivery services within Northwood and surrounding areas. During the order process, you will be able to select your preferred delivery date and provide specific instructions. While we aim to deliver on your selected date, please note that actual delivery times may vary due to unforeseen circumstances (e.g., extreme weather, traffic disruption, or supply shortages).
We cannot accept responsibility for incorrect addresses or orders affected by incomplete delivery details. Where redelivery is required due to incorrect or incomplete information, additional charges may apply.
In the event a recipient is unavailable, we will follow your specific delivery instructions where possible (e.g., leaving the flowers with a neighbour or in a safe place). If no viable option is provided, we will attempt to contact you for further guidance. We do not accept liability for non-delivery arising from recipient unavailability or lack of delivery information.
Flowers are subject to seasonal and regional availability. In the rare event that a particular flower or product is unavailable at the time of dispatch, Northwood Florist reserves the right to substitute with a similar item of equal or greater value and aesthetic quality. We will endeavour to maintain the style, theme, and colour scheme of your chosen arrangement, and substitutions will be made with the greatest care to match the original selection.
If you need to cancel or change your order, you must contact us as soon as possible. A full refund will be provided for orders cancelled with at least 24 hours’ notice before the scheduled delivery date. For same day delivery or orders cancelled less than 24 hours before the scheduled delivery, a cancellation fee may apply to cover costs incurred.
Should you wish to amend your order, such as altering card messages or changing delivery details, please notify us promptly. We will do our best to accommodate your request, but amendments may not be possible once the preparation or delivery process has started.
Northwood Florist reserves the right to cancel your order at any time for reasons including but not limited to: product unavailability, payment issues, or incorrect delivery information. In such cases, you will receive a prompt notification and a full refund for any monies paid.
Due to the perishable nature of flowers and bespoke nature of our arrangements, we are only able to offer returns or refunds in certain circumstances. If you are not satisfied with your flowers, please contact us within 24 hours of delivery so we can address your concern.
We may require photographic evidence to validate claims regarding the quality or condition of the delivered flowers or gifts. Once the claim is verified, we will offer a suitable resolution, which may include a replacement or refund. Our flowers are guaranteed to be fresh on arrival; however, you are responsible for the care of the products once received.
If you have purchased non-perishable items or gifts through our online store, you may be eligible for a return and refund under UK consumer rights legislation. Returns of such items must be made within 14 days, unused and in their original packaging.
Northwood Florist’s total liability for any claim arising from your use of our online flower delivery service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the amount paid by you for the product or service in question.
We shall not be liable for any indirect, incidental, special or consequential loss, loss of profit, revenue, data or goodwill, suffered or incurred by you in connection with the use of our website or products. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited under English law.
It is your responsibility to ensure the correct contact details and delivery information are provided and that someone is available to accept delivery where required. We accept no liability for losses incurred as a result of incorrect details or failed deliveries due to recipient unavailability.
All copyright, trademarks, and other intellectual property rights in and to the content, images, and materials on this website remain the exclusive property of Northwood Florist or our licensors. You may access and use the content solely for personal, non-commercial purposes. Any other use, including copying, modifying, distributing or republication, without our prior written consent is strictly prohibited.
Your privacy is important to us. We process all personal data in accordance with applicable UK data protection laws. Details of how we collect, store, and use your information may be found in our Privacy Policy, which forms an integral part of these Terms & Conditions. We only use your personal details to process your order and for legitimate business purposes.
These Terms & Conditions, together with all contracts entered into between you and Northwood Florist for online flower delivery, are governed by the laws of England and Wales. Any disputes arising from these Terms or from the use of our website and services shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective as soon as they are published on our website. You will be deemed to have accepted the current version of Terms & Conditions each time you use the website and place an order.
If any part of these Terms & Conditions is found to be invalid, illegal or unenforceable, this will not affect the validity or enforceability of the remaining provisions. Any failure by Northwood Florist to enforce any right or provision under these Terms & Conditions shall not constitute a waiver of that right or provision.
These Terms & Conditions are applicable to all online orders and customers purchasing flower arrangements and related products for delivery within Northwood and the surrounding areas. For any questions or clarifications regarding our terms, please consult our website FAQs or contact us using the details provided therein.
Thank you for choosing Northwood Florist for your flower delivery needs in Northwood and the surrounding regions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Northwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Northwood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
